FAQs

Q: How do I submit a warranty claim for an item I purchased online?
A: You can submit a warranty claim here.

Q: How do I request a catalog from Harley-Davidson?
A: Contact our Parts & Accessories department by filling out the form located here.

Q: Who do I contact about purchasing a vehicle through the Military Sales program?
A: Contact our Sales department by filling out the form located here.

Q: What is the H-D Online Store Returns Policy?
A: Please see our Terms & Conditions for complete details on our returns policy.

Q: How do I schedule maintenance for my bike at Las Vegas Harley-Davidson?
A: Contact our Service department by filling out the form located here.

Q: Is my factory warranty valid at any authorized Harley-Davidson Dealership?
A: Yes. Please see our Terms of Use for complete details on our warranties.

Q: Who can I contact with questions concerning coverage under my “Extended Service” contract plan?
A: Contact our Service department by filling out the form located here.

Q: How do I get a replacement key for my motorcycle?
A: Contact our Parts & Accessories department by filling out the form located here.

Q: Where can I find more information about renting a Harley?
A: All motorcycle rentals conducted out of Las Vegas Harley-Davidson are under the management of EagleRider Rentals & Tours. Please contact them directly at 888-900-9901 or click here to rent online.

Q: How do I contact my local Harley Owners Group (H.O.G.®)?
A: The Southern Nevada H.O.G. chapter can be contacted by email at info@snhoglv.com or find more information on their website here. If you’re outside of the Las Vegas area, find the chapter near you by entering your zip code here.

Q: Can I get a trade-in value estimate online?
A: No. Our team will need to perform an in-person evaluation to assess the condition of your bike in order to provide an accurate estimate.

Q: How do I submit a testimonial?
A: You can provide your testimonial in the comments section of our contact form, or you can submit a review on Google, Facebook or Yelp.

Q: If I already know what bike I want but don’t see it in stock, will LVHD order it for me?
A: We will work with you to find the bike you’re looking for. Call us at 888-218-0744 or fill out the Contact Us form.

Q: When is the best time to bring my Harley in for service?
A: Anytime. Our hours of operation are:
Monday – Friday: 8AM – 7PM
Saturday: 8AM – 6PM
Sunday: 9AM – 6PM

Q: Is there a course for people who don’t know how to ride but want to learn?
A: Yes. Our Riding Academy offers new rider courses throughout Las Vegas. Find a class near you by entering your zip code here.

Q: How do I host an event at Las Vegas Harley-Davidson?
A: To host your next event at Las Vegas Harley-Davidson, call 702-431-8500 for pricing and details, or book online with randy@lvhd.com.

Q: How do I make a request to Las Vegas Harley-Davidson for a donation for an upcoming event?
A: Fill out this donation inquiry form to have your request considered.