I recently took a long trip on my 2003 Ultra. My down shifter was slipping and it was in need of repair. I took my bike to your shop, the service manager I spoke with was Ed Alvarez and he was probably the best service manager I have EVER dealt with. They got my bike in and did a wonderful job in a minimum amount of time. Then my bike was cleaned spotless, which was badly needed after my 2500 mile trip. It has worked perfectly and looked great since. I have had less than perfect service at other Harley dealers, but have told everyone I see how great you guys are.
I just wanted to say thank you for the treatment I received when I purchased my bike and the hard work that went into post purchase. After getting the bike, I wanted to change the bars and pipes. Back at the parts counter I met Brett who had to dig deep for hours trying to find after market parts for my Breakout. I was feeling frusterated at the lack of parts available due to the Breakout only being out for a few years. Brett did a lot of research and the final outcome is amazing! I am thoroughly pleased with my bike. I get compliments everywhere I go. THANK YOU BRETT! My bike is truly one of a kind.
My Harley broke down on the CA/NV stateline and AAA brought me back to these kind folks. Josh is an expert mechanic who even stayed 90 minutes late to finish this major job so that I could be back on the ride and feel confident and safe for the remaining 2200 miles of my trip. Steve in parts was a gift…he kept me informed at every turn about options, costs, etc. so that I had zero surprises. At the end of the day I rode off and was just plain thrilled that these were the guys AAA took me too PLUS I got a 10% military discount…they truly honor vets as well as doing great work.
I rented a 2015 Street Glide from April 30th to May 4th. My total experience was a pleasure and surely would recommend Las Vegas Harley-Davidson Dealership to anyone interested in renting; I know I will be a repeat customer. Customer Service was 5 Stars!
I would like to thank Al in service for getting my bike in for service on such short notice. Great shop and very experienced staff. Thanks fellas! Will definitely be back!
I usually don’t do this, but I felt [I needed] to let you folks know that Steve in parts is 5 stars. He has always been on top of any and all parts that I needed and my bike has been delivered in show room clean condition after every service has been completed. Steve is the only individual I deal with and Las Vegas Harley-Davidson should be thankful to have him on their team.
We were in your new store on Friday February 6th. We would like to acknowledge a young lady who was the most helpful and friendly sales clerk. We stayed a few hours shopping and she continued to help us and even showed us items she thought we would be interested in. She took the extra mile to show us shirts, boots, and vests. I wanted to recognize her hospitality at Las Vegas Harley-Davidson. Thanks Rachel!!! Hope to see her again during our next trip to Las Vegas HD.
Had some trouble with my Bike during Bike Week. Bob and the guys in the service department went out of their way to get me back on the road. Thanks for saving the day!
Being in the service industry myself, I know how important it is to capture a customer for life. I will indeed be loyal to this dealership as it’s customer service, specifically the parts personel (Ben), have been patient in teaching me all about the wonderful array of acc. that can and will be installed on my Road King. Thanks a million for helping me make my dream bike come true!
My wife and I were in buying a new motorcycle and wanted to say thanks to your staff, but especially our salesman Tom Campbell. He went above and beyond to make sure we had a good sales experience.
When our hauler couldn’t make it in time to pick up a group of bikes we had to find a solution to leave them in a secure place where they could be pick-up easily and with people we could trust. Fred Rosta sevice manager was more than helpful and helped us with our problems. Thanks to Fred and his team the bikes are now on their way. We were always told that LV dealer was great to do business with. You live up to your reputation. Again thank you very much for all the help, more so that we were all the way back in Quebec during all of our “discussions”.
I have been riding Harleys for over 20 years and have used many different dealers and I have to say Las Vegas Harley was the best experience I have ever had. I had Vance and Hines Big Shot pipes installed and mapped on my Softail and Brett was awesome. It was a 300 mile journey but worth the ride (come on any ride is good). Brett walked me through my options and keep me informed every step of the way. The promises were kept and the bike looks and rides great. They have won my business in the future as we are now looking at buying my wife a Softail. Thanks Brett and all the staff at LVHD. Don’t compromise, go the distance. This is one journey where the destination does matter.
I had problems with my 2012 tri glide heading back home from lake Tahoe cliff in the service dept. got me in and got the problem fixed I can not thank them enough they know how to take care of Harley riders
had a flat rear tire on my 2010 street bob I told cliff in service that was my only way to work.he moved heaven and earth to get my bike back asap.I have always had a great experince at your shop but this went above and beyond.thank you for all the hard work
Rentals; We rented a Road King. Dusty did our rental prep and paper work, she was helpful and friendly. Our orientation guy was also very friendly and fair. The whole experience was very pleasant and we will definitely return and recommend this shop.
Own a 2012 FXDC, but rented a Heritage Softail from LVHD to make comparison on Nov.16, 2012. The on-line contact customer service staff were fantastic, and the behind-the-counter ladies were just as great. Very friendly place. Will be back when in LV.